Privacy Policy
Last updated: 15 October 2026
This Privacy Policy explains how Pilot Tech Labs ("we", "us", "our") collects, uses, shares and protects personal information when you visit pilottechlabs.com, contact us, or interact with our services, including chat and messaging agents we operate on platforms such as Facebook Messenger, Instagram and WhatsApp.
1. Information we collect
- Information you give us: your name, email address, phone number, company name and the contents of messages you send us.
- Messaging platform data: when you message our agent through Meta platforms, we receive your platform-scoped user ID, public profile name, and the messages you send, as permitted by the platform and your settings. We do not receive your password.
- Automatically collected data: IP address, browser type, device information, pages visited and timestamps, collected through server logs and cookies.
2. How we use your information
- To respond to enquiries and provide support, including automated and human replies in chat.
- To deliver, maintain and improve our services and website.
- To communicate about our services, where permitted by law and platform policy.
- To detect, prevent and address fraud, abuse and security issues.
- To comply with legal obligations.
3. Legal basis and consent
We process personal information with your consent, to perform a contract with you, for our legitimate business interests, or to meet legal obligations. You may withdraw consent at any time by contacting us.
4. Sharing of information
We do not sell your personal information. We may share it with:
- Service providers who host, store or process data on our behalf (for example hosting, email and analytics providers), bound by confidentiality obligations.
- Platform providers such as Meta, when you interact with us through their services; their own privacy policies apply to that data.
- Authorities or other parties where required by law or to protect our rights and safety.
5. Data retention
We keep personal information only as long as necessary for the purposes described in this policy or as required by law, after which it is deleted or anonymised.
6. Data security
We use reasonable technical and organisational measures, including encryption in transit and access controls, to protect personal information. No method of transmission or storage is completely secure.
7. Cookies
Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
8. Your rights
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing. To exercise these rights, email support@pilottechlabs.com.
9. Data deletion requests
To have your data removed, including data received through Facebook Messenger, Instagram or WhatsApp, email support@pilottechlabs.com with the subject "Data Deletion Request" and the name or ID you used to contact us. We will confirm and complete deletion within 30 days, except for data we are legally required to retain.
10. Children's privacy
Our services are not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.
11. Third-party links
Our website may link to third-party sites. We are not responsible for their privacy practices.
12. International transfers
Your information may be processed on servers located outside your country. Where this occurs, we take steps to ensure appropriate safeguards.
13. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision.
14. Contact us
Pilot Tech Labs
1804, Block G, Nakshatra Embessy, Pal, Surat, Gujarat 395005, India
Email: support@pilottechlabs.com
Phone: +91 74900 23742